Frequently Asked Questions
About DNA Test
Geneus DNA Testing provides over 500+ DNA insights about your health, potential risks, talents, and more through a simple at-home saliva swab.
No, there is no need for a blood sample. Human saliva contains sufficient DNA for testing, similar to blood.
Do not eat, drink, chew gum, or smoke for at least 30 minutes before collecting the sample.
Follow the procedure described in the inner box of the kit. Instructions are also available in our brochures (in English and local languages) and on our website.
Test ONE TIME, Reports for LIFE TIME.
No, our DNA testing does not include parental testing services.
This test reveals your genetic strengths, talents, and potential hereditary diseases. It helps in taking precautionary measures against genetic diseases.
No, store the sample at a temperature between 20-60°C. Once collected, seal the package and place it back in the original box.
Create your profile and register your details on the GENEUS DNA app or the Geneusdna.com website. Once testing is completed in the USA laboratory, the reports will be uploaded to your profile.
- Standard Kit: Includes 250 reports and talent insights.
- Premium Kit: Includes 500 reports and talent insights.
These reports provide information about genetic strengths, talents, nutritional needs, and other areas as detailed on our website.
Yes, you can upgrade from standard to premium without retesting.
Since the test has been performing with 1,00,00,000 data points the accuracy of the results are more than 95%.
All the certication can be seen here. Sample testing kit has been approved by FDA from CANADA.
Application and Process
Approximately 6-8 weeks.
Lifetime free updates are available after one-time testing.
Yes, please contact us for upgrading your reports.
Yes, updates will be automatically provided in the mobile application.
Yes, the app provides detailed information on causes, remedies, and precautionary measures for some diseases.
Shipping
Follow the packing instructions in the video link.
Yes, shipping is free for a newly purchased kit. However, if a mistake is made in sample collection, shipping charges will apply for the second kit.
We will provide an additional kit free of charge (one-time only).
If instructions are not followed and the sample is rejected in the lab, we will provide an additional kit for free, but shipping charges will apply.
Book an appointment with our team for consultation and report analysis. Our doctors will contact you and explain the reports via phone or video call.
2 to 3 weeks.
The status in your mobile app will show that the sample is under analysis.
Orders & Payments
Orders can be placed by calling our customer representative or through our website.
Orders can be placed on our website.
Yes, it is secure.
No, but we accept all types of debit and credit cards and e-wallets.
We accept all digital payments, bank transfers, card payments, and cash.
No, refunds are not available once the item is purchased.
No, but an additional kit will be provided.
Service
Shortage of saliva.
Only encrypted data will be saved for future reports.
One free consultation; additional consultations will be charged.
By calling or emailing to our customer care representative.
Others
| Sl.No | Description | Pankamtob – Geneus DNA | Others |
| 1 | DNA collection | Saliva | Saliva & Blood |
| 2 | Shipping | Free | Free |
| 3 | Packages | Standard, Premium | Each test have is a different package |
| 4 | Number of reports | Premium covers 500+ reports | Premium covers Upto 300 maximum |
| 5 | Future Reports | Free of cost | chargeable |
| 6 | Frequency of new innovations | Average every month 5 new reports innovation | No info available |
| 7 | Cost | 500+ Health & additional talent reports 45000 Rs | 70 Reports 15000 Rs & 500 Reports cost > 1.2 Lacks |
| 8 | Reports | Access in Mobile APP | |
| 9 | Genes comparison data points | 1,00,00,000 | —— |
| 10 | Accuracy | > 95 % | No info available |
| 11 | Report Generation Reference | Yes | No |
| 12 | Recommended steps to be taken for healthy life | Yes | No |
| 13 | Explanation about reasons for disease | Yes | No |
| 14 | Counselling | Free for 1 time | Free for 1 time |
| 15 | Data Privacy | Highly secure | Secured |
| 16 | Future reports should request? | No, Automatically update in customer profile | Yes. Should be paid as different package |
| 17 | Laboratory | USA | India |
| 18 | Samples shall be give again for future reports? | Not Required | May be required for some tests |
| 19 | Volume of customers | 1,00,000+ customers in a period 4 to 5 years | Less than 50,000 |
| 20 | Available in other countries? | 12+ countries including USA, UK, Australia, Singapore, china | India |
| 21 | Reports Language | English, Thai, Chainese. (in future indian languages) | English & some indian languages |
| 22 | ResultsTracking | Results will upload in mobile APP and notified to customer by Email | Reports send to email as PDF |
| 23 | High level health risks | Different cancers, heart, brain disease covered | few brain, cancer heart cover under different special packages |
Please visit the bottom of the link.
If we test in other countries, will the app still provide results and updates in India?
Please find them here.
The user ID will be permanently blocked, and the customer will not be able to access the application.
It is recommended to buy from the same region for better service.