Pankamtob is an online service. You need a computer with Internet access or a smart phone with internet to use our service and to view your genetic data. Throughout our website and mobile app, we provide detailed information regarding the genotyping process and what you can expect or may experience from our service. Please review this information prior to purchasing. You can also request for sample reports prior to purchase our product. Once Your placement of an order from Pankamtob constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order.

Standard Refund Policy

Pankamtob do not refund any money once after saliva sample is collected. In case the product is not used and there is no changes from original packing or original condition and If you request a refund or cancel the order, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.

To receive a refund** for an unused kit, you must notify us within three (3) days of placing your order in Pankamtob’s online store or paying a lab fee directly to Pankamtob that you request a refund and confirm that you have not yet shipped your saliva sample to our laboratory.

*We will not issue a refund if

(i) you request a refund more than three (3) days after the payment of your lab fee was processed.

(ii) our laboratory had begun processing your saliva sample prior to your request for refund.

(iii) once the package is opened refund will not be initiated.

(iv) NO refund while the sample has been in transit to the laboratory or processing in the laboratory

**We will NOT refund unless the product is in the same condition from the delivered date of the company.